Supporting knowledge-driven processes in a multiagent process management system

A knowledge-driven process is guided by its ‘process knowledge’ and ‘performance knowledge’. The goal of a knowledgedriven process may not be fixed and may mutate. Knowledge-driven processes are a characteristic of emergent processes. Emergent processes are business processes that are not predefined and are ad hoc. Process knowledge typically contains a substantial component of general knowledge and it is generally infeasible to build a system that represents it. A multiagent process management system provides substantial support for knowledge-driven processes. This system assists the users to manage these processes. The agents negotiate with each other to distribute the responsibility for managing sub-processes. Emergent processes may have goal-directed sub-processes if this is so then these sub-processes are completely managed by this system.